Get instant answers to our most common questions.
Refer to our FAQs below for the answers to our most commonly asked questions. If you do not find the answer you need, contact our support team using the form at the bottom of this page.
Technical Support
At Christallin, we work to beckon more peace and calm into your life. Slow loading videos and frequent interruptions are NOT meant to be a test. To provide you with the best quality, our videos are recorded in HD and, therefore, tech issues may arise from time to time. Here are some suggestions to try if you are experiencing issues playing our videos:
Install or Update a Faster Browser
In our testing and experience, Chrome is the fastest and best performing browser. We recommend using Chrome as it is the most compatible with our platforms. If you are already using Chrome, check for updates by clicking ‘Chrome’ in the top menu and then ‘About Google Chrome’ from the dropdown. Once you have checked for updates if they are installed, you will have to relaunch your browser.
Check Your Wireless Connection
While a wired connection is the most reliable and fastest internet connection, we get that WIFI is the most ubiquitous option these days. Try moving closer to the router. If that doesn’t work, try to reset the router. Pause the video to give it time to load when you try again to avoid interruptions as the loading time catches up.
If the Video is Not Showing At All
There is also the possibility that the privacy settings on the video are not set correctly. If the video is showing an error message that says something to that effect, we can fix that! Please contact us using the form below to let us know, and our tech gods and goddesses will remedy the situation shortly.
Not getting our emails? Again, this is not meant to be a test of your patience. 😉
There are several reasons emails may not find there way into your inbox. Let’s try a few ideas.
Check Your Spam Folder
I know, I know…if I had a penny every time I heard that one. But, those spam filters are known to catch even the most wanted emails and throw them into a folder, only to be found through a not-so-fun game of hide and seek.
Add Our Email Address to Your Contact List
If it does appear that emails may be getting marked as spam, you can avoid that by adding our ‘from’ email to your safe senders list, address book or contact list. Here are the ways to do so using the major email providers:
How to whitelist an email address with Gmail:
Sign in to your account at Gmail.com and do the following.
– Add the address to your contacts
– Add the email address that is sending you email (eg [email protected]) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
– Mark messages as ‘Not spam’
If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
In Gmail, navigate to the spam folder.
Search for emails containing the domain you wish to whitelist (eg quantummultiverse.world).
Select all the emails shown.
Click More and then Not spam.
Create a filter for the address
Create a filter to tell Google to whitelist email from a domain.
Click the cog icon in the top-right corner, and then Settings
Click on Filters and then Create a new filter
Either enter the domain of the email you want to whitelist in the From field you want to whitelist in the To field
Click Create filter with this search
In the box headed When a message arrives that matches this search select ‘Never send it to spam’
Click the Create filter button
To whitelist all email from a domain, enter the domain, quantummultiverse.world, in the From field.See also Google’s help on Legitimate mail is marked as spam.
How to whitelist an email address with Outlook.com:
– Add the address to your contacts
– Add the email address that is sending you email (eg [email protected]) to your Outlook.com contacts.Outlook.com will usually deliver email from addresses that are in your Contacts.
Add the address to your safe senders
Click the cog icon in the top-right corner and then ‘more mail settings’
Select ‘Safe and blocked senders’ and then ‘Safe senders’
Add the domain of the email you want to whitelist to the list of ‘Safe senders’
Return to ‘Safe and blocked senders’ and then select ‘Safe mailing lists’
Add the email address you want to whitelist to the list of Safe mailing lists (eg. quantummultiverse.world).
Tips:
In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses
See also Outlook.com’s help on I didn’t receive an email someone sent me.
How to whitelist an email address with Yahoo! Mail
Sign in to your account at Yahoo! Mail and do the following.
– Add the address to your contacts
– Add the email address that is sending you email (eg [email protected]) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
Create a filter for the address
Mouse over the Settings menu icon and select Settings
Click Filters and then Add
Enter a Filter Name
Either enter the domain of the email you want to whitelist in the Sender field, or enter our email address ([email protected]) in the Recipient field
Select Inbox as the folder to deliver the email to
Click Save and then click Save again
To whitelist all email from a domain, enter the domain in the Sender field.
Tips:
Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria
In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain
Create a new filter for each domain or email address you want to whitelist
Program & Product Questions
Thank you for your interest! We have a few adult sleep programs to chose from – depending on what you wish to work on/achieve.
Here is one: https://quantummultiverse.world/en/product/theta-chi-sleep-program/
This will help in boosting your self confidence and supporting your body’s healing powers.
Then we have others for insomnia, stop smoking and weight loss (http://sleepyourfataway.com/).
Pong youp is very good for pregnancy, it can help the baby by providing more oxygen but also due to the release of toxic emotions.
There are no reason not to do it till the day of childbirth.
You can also prepare for childbirth by setting the intention of having a pain free childbirth.
You can of course do pong youp on a playful way with your child – if he/she wants to participate. We do not give any special instructions for working with children.
Live Event Questions
View our upcoming live events on our event page here.
We regularly facilitate live events in Italy hosted by MyLife.it
As they are hosted by our MyLife partners, please contact their support team with any questions you might have.
We hope to see you in Italy!
For Christallin live events and retreats, the following outlines our refund policy:
> For those bookings at least 3 months in advance, your Ticket can be fully cancelled/refunded if you let us know within 30 days of your booking. This gives you time to confirm anything you need to (such as “time off” or childcare and plan well ahead).
> Best Option: You can simply defer/postpone your participation until the following event or retreat! If you can’t come this time, we hold your place for next time. 🙂
> OR, 50% of your enrollment fee can be refunded up to 8 weeks before OR exchanged for products in our shop to the full value of the payment.
> OR, less than 8 weeks before… you can transfer your ticket to someone else who has not already attended a Christallin event or retreat OR you can exchange for products in our shop to the full value of the payment.
* Please note that this refund policy only applies to Christallin hosted events and not events hosted by our global partners, ie. MyLife.it.
Roy and I are both big fans of live, 3D, “hands on” interactions with our followers and friends. As much as we appreciate the functionality and accessibility of online offerings, you just can’t beat being in the same room with people all working towards the same goal. The atmosphere at our live trainings is always vibrant, inspiring and the energy is high. We dive deep, laugh, dance, meditate and celebrate breakthroughs together… so much so that it can be hard to say goodbye to all new found friends at the end of the training :))
We are delighted to be to have been able to offer both options (online live streaming and live in the room) for our Signature Trainings in Italy: Omega Healing and Christallin Oracle Training.
You are only required to do 2 live trainings per course (and take the exam) to get certified.
As a live streamer you get all the teaching materials as digital downloads and can access the training anytime, anywhere with an internet connection. And we have seen a fun trend amongst our students evolve.
Because sharing experiences with others is so powerful, some of our students have started hosting live stream training parties at their homes to invite friends to join!
** Note, you must attend two live events in order to get certified.
Billing Support
We standby behind all of our digital products with a 30 money back guarantee. If you feel that the products were not up to your satisfaction, send us an email letting us know what you bought, the date of purchase and an explanation of what didn’t work for you, and we will refund your investment.
For Christallin live events and retreats, the following outlines our refund policy:
> For those bookings at least 3 months in advance, your Ticket can be fully cancelled/refunded if you let us know within 30 days of your booking. This gives you time to confirm anything you need to (such as “time off” or childcare and plan well ahead).
> Best Option: You can simply defer/postpone your participation until the following event or retreat! If you can’t come this time, we hold your place for next time. 🙂
> OR, 50% of your enrollment fee can be refunded up to 8 weeks before OR exchanged for products in our shop to the full value of the payment.
> OR, less than 8 weeks before… you can transfer your ticket to someone else who has not already attended a Christallin event or retreat OR you can exchange for products in our shop to the full value of the payment.
* Please note that this refund policy only applies to Christallin hosted events and not events hosted by our global partners, ie. MyLife.it.
Oh no! We hate to see you go, but we understand that life happens. Just know that we will welcome you back with open arms at anytime.
Please use the contact form at the bottom of this page to send our support team with your cancellation request, and include the product/program you are subscribed to in the message. One of the members of our support team will gladly oblige.
General Questions
Drs. Joy & Roy are often traveling abroad to facilitate their many trainings in places likes China, Italy, Germany, Holland and more. If you cannot join them at one of their exclusive live events, you can get support in their Christallin group coaching community.
Drs. Joy & Roy have presence on Facebook on both their Drs. Joy & Roy page as well as in the Christallin Conversations group.
You can also get tons of great content on their YouTube channel here.
Positive affirmations even when said in the positive do not work, as it requires more than just that. The subconscious mind will react to a positive affirmation as it is a lie you are telling yourself. So in general, they don’t work except that they give you a positive feeling. It is only when you believe them that they work, but then you don’t have to say them, the hope is that if we say them often enough we will believe them, that is most of the time not true.
In India vedic science they say you have to recite a mantra a 100,000 times for it to have an effect on your karma.
Back to the audio’s: we can just normally tell the subconscious mind what it needs to hear when the mind is relaxed and in a deep trance. The subconscious mind understands perfectly what we mean and this is why the audio’s work perfectly and we have thousands of people with good results.
The whole myth that the subconscious mind cannot hear the word no, is just not true, this has been proven over and over in our testing with the muscle test
To understand what can happen:
Royal remedies influence the mental emotional Body, this Body influences the Energetic system in the body.
The Energetic system influences the Cellular system.
If changes occur on the cellular system it will be gradual and it may result over time that less and less of the chemical medicine is needed.
To reach that point takes an average of 3 to 6 months of taking RR.
So anywhere between 3 to 6 months an evaluation needs to happen with the medical system to see if the doses can be lowered.
The FAQs are the fastest way to get answers to the most common questions,
but if you still need answers, please submit the form below and our support team will be with you as soon as possible.
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